Refunds & Returns

This Refund and Return Policy applies to purchases from GunNerd.US. By placing an order, you agree to this policy, our Terms and Conditions, Shipping Policy, FFL Transfer Policy, and any product-specific terms shown during checkout.

 

All returns require prior written authorization from GunNerd. Contact us before shipping or attempting to return any product.

Unauthorized returns may be refused, returned to the sender, or subject to additional handling and shipping charges. Receiving a returned product does not guarantee that the return will be approved.

No firearm or ammunition may be shipped back to GunNerd without prior written authorization and lawful shipping instructions.

 

Unless a product page states otherwise, eligible accessories may be requested for return within 30 calendar days after confirmed delivery.

To qualify, the product must be:

GunNerd will determine return eligibility after inspecting the product.

 

Unless GunNerd expressly agrees otherwise in writing or applicable law requires otherwise, the following are final sale and not eligible for return or exchange:

The purchaser must inspect a firearm at the receiving FFL before accepting the transfer. Verify the manufacturer, model, caliber or gauge, finish, configuration, included items, and physical condition.

If the firearm is incorrect, damaged, or materially different from the order, refuse the transfer and contact GunNerd immediately. Do not complete the transfer or take possession.

Once the transfer is completed, the firearm is considered accepted and may not be returned to GunNerd. Manufacturer defects discovered after transfer will generally be handled through the manufacturer’s warranty process.

 

For safety, regulatory, and carrier-compliance reasons, ammunition is final sale and cannot be returned or exchanged.

If GunNerd ships ammunition that is different from the product ordered, contact us within three calendar days after delivery. Do not open, use, dispose of, or ship the ammunition. GunNerd will provide instructions after reviewing the order and supporting photographs.

 

Contact GunNerd within three calendar days after delivery if an order contains an incorrect product, visible shipping damage, or missing contents.

Keep the product, shipping box, labels, packaging, and all packing materials. GunNerd may require:

Failure to preserve packaging or provide requested documentation may prevent GunNerd or the carrier from approving the claim.

 

Many products are covered by the manufacturer’s warranty. Products that become defective after use, installation, mounting, or firearm transfer will generally be handled directly by the manufacturer.

GunNerd may assist with manufacturer contact information but does not control or guarantee a manufacturer’s decision, repair time, replacement, or warranty coverage.

Do not ship a firearm, ammunition, or defective product to GunNerd without written authorization.

 

The customer is responsible for return shipping and insurance when a return is based on preference, fit, compatibility, duplicate ordering, or another reason not caused by GunNerd.

If GunNerd confirms that it shipped an incorrect eligible product or that the product arrived damaged, GunNerd will provide return instructions and determine whether a prepaid shipping label is appropriate.

The customer is responsible for a return shipment until it is received and inspected. GunNerd is not responsible for returned products that are lost, damaged, improperly packaged, or shipped without tracking and adequate insurance.

 

Approved returns may be subject to a restocking fee of up to 20% of the product price. The fee may apply when the return is based on customer preference, an incorrect item ordered by the customer, compatibility, refused delivery, missing or damaged packaging, distributor charges, or handling required to restore the product to sellable condition.

GunNerd may also deduct nonrefundable shipping, payment-processing, transfer, background-check, distributor, insurance, and carrier charges from the refund to the extent permitted by law.

A restocking fee will not be charged when GunNerd confirms that it shipped the wrong product or the product arrived damaged through no fault of the customer.

 

Exchanges are subject to approval and product availability. GunNerd may process an approved exchange as a return and a new order.

The customer is responsible for any price difference, additional shipping, and applicable taxes or fees. Firearms, ammunition, and other final-sale products are not eligible for exchange after acceptance or transfer.

 

Cancellation requests are not guaranteed. Once an order enters processing, is submitted to a distributor, is allocated, or is prepared for shipment, it may no longer be canceled.

Approved cancellations may be subject to payment-processing, distributor, shipping, cancellation, or restocking fees. Special orders, allocated products, firearms, ammunition, and regulated items may not be cancelable after processing begins.

 

Payment for a firearm does not guarantee that the firearm can or will be transferred. If the purchaser is denied, delayed beyond the permitted holding period, fails to provide required identification, does not satisfy residency requirements, abandons the transaction, or otherwise cannot legally complete the transfer, the purchaser remains responsible for applicable:

Any refund is subject to GunNerd receiving and inspecting the returned firearm and completing all legally required inventory records.

 

If an order is refused, unclaimed, returned as undeliverable, rejected by the receiving FFL, or returned after unsuccessful delivery attempts, the customer is responsible for all resulting shipping, carrier, transfer, processing, and restocking charges.

An approved refund will not be issued until the product is returned, inspected, and entered back into inventory or otherwise accounted for according to applicable law.

 

Approved refunds are issued to the original payment method. GunNerd will not issue a refund to a different card, person, account, or payment method.

After an approved return is received and inspected, allow up to 10 business days for GunNerd to process the refund. Financial institutions may require additional time to post the credit.

Original shipping, expedited shipping, adult-signature charges, transfer fees, background-check fees, insurance, and other completed services are nonrefundable unless GunNerd determines that the charge resulted from its error or applicable law requires otherwise.

 

If a returned product was purchased as part of a bundle, promotion, discount, or free-item offer, all included products and promotional items must be returned. If any item is kept, missing, used, or damaged, its retail value may be deducted from the refund.

 

Customers should contact GunNerd and make a reasonable effort to resolve an issue before initiating a chargeback or payment dispute.

GunNerd may provide transaction records, verification information, shipping records, delivery confirmation, communications, and FFL transfer documentation to the payment provider when responding to a dispute. Fraudulent chargebacks may result in account termination, collection activity, and recovery of costs where permitted by law.

 

To request a return, email GunNerd with:

Do not ship the product until GunNerd provides written authorization and return instructions.